Our guarantee
The World Wide Shades Guarantee
Every shade is custom-made to your measurements. If we get something wrong, we fix it free. If a measurement was off, we'll recut it for you. Here's exactly how it works.
30-Day Defect Guarantee
Manufacturing defect? We repair or replace it free — including shipping both ways. Report within 30 days of delivery.
One-Time Free Recut
Mismeasured? Ship the shade back and we’ll recut it at no charge. You cover shipping both ways.
1-Year Motor Warranty
Motors are covered against defects for a full year from delivery. Handle per the included instructions.
How it works
Report the issue within 30 days of delivery
Contact us with your order number, a description of the issue, and photos or a short video showing it. Documentation lets us resolve your case in one step.
We review and respond within 1–2 business days
Our team will assess the issue and confirm the remedy: a free repair or replacement for defects, or recut instructions for measurement issues.
Your resolution ships
Defect replacements ship free both ways. For recuts, we’ll email you a return address; once your shade arrives, the recut enters production right away.
Policy details
- Manufacturing defects
- Shades with material defects or operational failures caused by manufacturing are repaired or replaced free of charge when reported within 30 days of delivery. We cover shipping both ways. Motorized components are covered against defects for 1 year from delivery.
- Measurement mistakes
- If your shade was made to the measurements you provided but those measurements were incorrect, we offer a one-time free recut: return the shade to us and we will recut it to your corrected measurements at no charge for the work. You are responsible for shipping both ways. Recuts can only make a shade smaller — if the corrected size is larger than the original, we'll provide a replacement shade at 50% off instead.
- Damage after delivery
- Our guarantee covers manufacturing defects. It does not cover damage that occurs after delivery — including damage during installation, handling, cleaning, or maintenance, or from operating components other than as described in the included instructions. Out-of-warranty repairs may be available as a paid service; contact us for a quote.
- Exchanges & returns
- Because each shade is custom-made to your specifications, we cannot accept returns or exchanges, and orders are not refundable. Your acceptance of these terms is recorded at checkout. We strongly recommend ordering free fabric swatches before purchasing.
- Cancellations
- Production begins immediately after checkout, so orders cannot be cancelled once placed.
- Chargebacks
- Because custom orders are not refundable, initiating a chargeback does not release you from these terms of sale. We contest chargebacks that bypass our repair, replacement, or recut process with full documentation, including your recorded acceptance of these terms.
- Free swatches
- Not sure about a fabric? Order up to 5 free swatches shipped to your door at no cost — the best way to confirm color and texture before committing.
- Contact
- Phone: (844) 674-2716 | Email: Hello@WorldWideShades.com | Hours: Mon–Fri 9am–6pm EST
Policy version 2026-07-17. See the full Terms of Sale.
Still have questions?
Our shade experts are here to help — no pressure, no obligation.