Legal
Terms of Sale
Version 2026-07-17 · Effective for all orders placed on or after July 17, 2026
1. Custom-Made Products
Every World Wide Shades product is custom-manufactured to the specifications you provide at the time of order, including dimensions, fabric, mount type, control type, and options. Because your shade is made uniquely for you, all sales are final: orders cannot be cancelled after checkout, and products cannot be returned, exchanged, or refunded, except as expressly provided in these terms.
2. Measurements Are Your Responsibility
You are responsible for the accuracy of the measurements you submit. At checkout you are asked to review and affirmatively confirm your measurements before payment; this confirmation is recorded with a timestamp. We manufacture to the measurements you confirm, and a shade built accurately to those measurements is not defective.
3. Defect Guarantee (30 Days)
If your shade arrives with a manufacturing defect — a material flaw or an operational failure caused by manufacturing — report it to us within 30 days of delivery with your order number and photo or video documentation. We will repair or replace the affected item free of charge and cover shipping both ways. Repair or replacement is the exclusive remedy for defects.
4. Motor Warranty (1 Year)
Motorized components are warranted against manufacturing defects for one (1) year from delivery, provided they are installed, charged, and operated in accordance with the included instructions. The remedy is repair or replacement of the affected component.
5. One-Time Free Recut for Measurement Errors
If your measurements were incorrect, we offer a one-time free recut per order: return the shade to us at your expense, and we will recut it to your corrected measurements at no charge for the work. You are responsible for shipping in both directions. A recut can only reduce a shade's size; if the corrected size is larger than the original shade, a recut is not physically possible and we will instead offer a replacement shade at 50% off the then-current price.
6. What Is Not Covered
Our guarantee does not cover damage occurring after delivery, including damage during installation, handling, cleaning, or maintenance; damage from operating components other than as described in the included instructions; normal wear; fading from sun exposure within industry norms; or color variation from screen renderings (order free swatches to confirm color). Out-of-warranty repair may be offered as a paid service at our discretion.
7. Delivery Estimates
Delivery timeframes shown on this site are good-faith estimates, not guarantees: we aim to ship in-stock fabrics within 7–10 business days; limited-stock fabrics typically take 2–3 weeks; specialty shapes typically take 3–4 weeks. Delays caused by carriers, weather, or supply conditions do not entitle the customer to cancellation or refund of a custom order.
8. Payment and Chargebacks
Payment is processed at checkout by Stripe. Because custom orders are not refundable, initiating a chargeback does not release you from these terms. We respond to chargebacks that bypass our repair, replacement, or recut process with full documentation, including the recorded acceptance of these terms (timestamp and IP address), your measurement confirmation, order specifications, production records, and delivery confirmation.
9. Guarantee Claims Process
To make a claim under Sections 3–5, contact us at Hello@WorldWideShades.com or (844) 674-2716 with your order number, a description of the issue, and photos or video. We respond within 1–2 business days. Approved defect replacements ship free; recut returns receive a return address by email and enter production upon arrival.
10. General
These terms constitute the entire agreement regarding your order and supersede prior statements. If any provision is found unenforceable, the remainder stays in effect. Nothing in these terms limits rights you may have under applicable consumer protection law that cannot be waived by contract. We may update these terms; the version in effect at your checkout (shown below and recorded with your acceptance) governs your order.